We’ve made some changes to our Gift Vouchers.
If you have a voucher with a bar code, instructions on how to redeem are at the bottom of the voucher.
If you have a voucher without a bar code, please complete the form below:
- Gift Vouchers must be redeemed against an existing booking that is not a pre-paid rate
- Gift Vouchers when used for accommodation are only redeemable against our "Flexible Booking" room rates and are not redeemable against advance purchase rates or where a flexible rate has been paid for in advance by choosing the 'Pay Now' option when booking.
- If you would like to use your voucher for in-hotel credit simply complete the form below and the credit will be added to your booking when you arrive at the hotel
- Voucher redemptions are processed Monday to Friday from 8am – 5.30pm (GMT) excluding UK Bank Holidays.